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Pfizer · 1 day ago

Director, Research & Development Support

New York, NY

Full-time

Hybrid

Director/Executive

$170K/yr - $283K/yr

7+ years exp

Pfizer is a global leader in the biopharmaceutical industry, continuously seeking top talent to innovate and bring therapies to patients. The R&D Support and Services Lead plays a critical role in managing applications for Clinical and Research, ensuring service management functions are met and driving impactful technology solutions to support drug development.

BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Lead the support for clinical and research portfolios

People Management: Build, mentor, and empower a high-performing team, cultivating a culture of innovation, accountability, and continuous learning

In partnership with the Business, Digital Creation Center, Shared Service teams, and vendor partners, define and manage the SLAs and OLAs for the R&D applications in a manner compliant with Digital Service Management methodologies. The key outcome is improved effectiveness of service delivery, measured through periodic reporting to stakeholders at the appropriate level of detail and content

Apply innovative thinking to identify, design, and implement automation opportunities. Focus on implementing automation, self-service, and GenAI capabilities

Change Management: Responsible for understanding the impact and value of proposed and executed application and systems changes, the approval process, and the outcomes. Ensure that maintenance requests are managed within contracted maintenance volume through effective governance

Perform Life Cycle Management (upgrade planning, understanding technology roadmaps to create a path forward that is consistent with the application’s use, importance, value, and performance requirements). Output is a Life Cycle Three-Year Plan

Performance Analysis: Review application performance and monitor data to understand how the system is performed and proactively direct necessary corrective actions to meet SLAs and customer requirements

Manage the software licenses associated with the set of applications in partnership with Procurement. This includes financial planning and optimizing the value of software licenses

Responsible for Incident Management and Problem Management activities when necessary

Define and evolve the support model/plan for new applications

Support audits and inspections as required, addressing questions regarding areas such as computer operations, access controls, and change management

Support shared service initiatives while representing the needs of the R&D portfolio

Ensure disaster recovery compliance through the facilitation of DR designs, ownership of DR testing, and maintenance of supporting documentation

Partner with project teams during the development lifecycle (help develop support/deployment plans and other key deliverables, including acceptance of production releases and go/no-go decisions) and ensure application production readiness (support model, monitoring, SLAs, budget)

Qualification

Application Support ManagementService Level Agreements (SLAs)Change ManagementLife Cycle ManagementPerformance AnalysisAutomation ImplementationPeople ManagementFinancial PlanningDisaster Recovery ComplianceVendor ManagementCollaboration Skills

Required

Graduate degree in Information Management, Computer Science, Engineering, Technology Management, Financial Management, or Business Management

7+ years of experience as an information technology professional in one or more roles, such as Operations Director, systems engineer, support specialist, technology team lead, or technology manager

Experience and demonstrated competencies in working with teams in a matrixed organization, building and nurturing relationships, and effective engagement resulting in successful outcomes

Demonstrated capabilities and experience collaborating and working effectively in team settings, frequently in virtual teams, with business partner and customer engagement responsibilities