One Hour Heating & Air Conditioning · 2 weeks ago
Outbound Lead Coordinator / Plumbing and HVAC
San Diego, CA
Full-time
Onsite
Mid Level
$30/hr - $36/hrOne Hour Heating & Air Conditioning is a company that supports both HVAC and plumbing services. They are seeking an Outbound Lead Coordinator to ensure no lead falls through the cracks by managing outbound follow-up and lead recovery efforts.
Consumer Services
Responsibilities
Make outbound calls and texts daily to: Unsold HVAC and plumbing estimates, Canceled appointments, Past customers and maintenance opportunities
Book tune-ups, inspections, and follow-up appointments
Create and manage leads and follow-ups in ServiceTitan
Keep every open lead updated with clear notes, status, and next steps
Close out leads cleanly when customers move forward, decline, or confirm replacement
Keep outbound lists organized, current, and prioritized
Lead day-to-day outbound execution by example and help keep the team on track
Identify additional outbound opportunities inside ServiceTitan
Support HVAC and plumbing cross-sell follow-up as programs roll out
Work closely with the Operations Manager to keep schedules full, especially during slower periods
Qualification
Required
Are comfortable with high-volume outbound calling and texting
Are organized and don't let follow-ups slip
Take ownership and follow through without being chased
Can lead peers by example without needing a title
Preferred
Have experience in HVAC, plumbing, or home services (strongly preferred)
Have ServiceTitan experience (a plus, not required)
Benefits
401(k) matching
Employee discounts
Health insurance
Opportunity for advancement
Vision insurance
Wellness resources
Paid time off (holidays, vacation, sick, birthday, anniversary)
100% employer-paid medical insurance
On-site gym and shower access
Employee discounts (including mortgage perks)
Company
One Hour Heating & Air Conditioning
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase