Providence Health & Services ยท 2 weeks ago
Principal Network Engineer IS, Voice and Unified Communications (UC) *Virtual*
United States
Full-time
Remote
Lead/Staff
$68.33/hr - $116.36/hr
8+ years expProvidence Health & Services is a comprehensive health care organization that values its caregivers. They are seeking a Principal Network Engineer specializing in Voice and Unified Communications to design and enhance communication services, ensuring optimized performance and support in complex environments.
Health CareHospitalInsuranceMedicalNon ProfitPersonal Health
Responsibilities
Design, operate, and enhance large-scale communication services tailored for IS, non-IS, and clinical caregivers
Deploy and manage advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance
Provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies
Support various initiatives and implementations effectively
Qualification
Required
Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Scripting experience with one of PowerShell, Perl, Ansible, VB Script, Python, SQL
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred
Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
8 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environment
4 or more years of hands-on experience with Cisco in a multi-data center environment
Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, WebEx Calling, and Voice Gateways
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager
Experience in managing and supporting Oracle SBC in a large-scale enterprise environment
Deep knowledge of VoIP networking services, including SIP and carrier-based solutions
Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark
Cloud and networking certifications, preferably at the CCNP Collaboration level
Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP
Preferred experience support faxing over SIP/H.323
Familiarity with CDR systems and SIP log aggregator data collection
Proficiency in voice testing, load tools, and call-quality measurement tools
Strong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issues
Highly developed communication, negotiation, presentation, and consensus-building skills
In-depth knowledge of IT concepts, strategies, methodologies, practices, and procedures
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence Health & Services
At Providence, our strength begins with understanding.
10001+ employees
H1B Sponsorship
Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (28)
2023 (34)
2022 (39)
2021 (26)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Jennifer Burrows
Chief Executive Officer
Laureen Driscoll
Division Chief Executive
Recent News
Fierce Healthcare
2025-11-21
HealthCareIT News
2025-10-22
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