Odoo · 1 month ago
Customer Success Manager
Brisbane, CA
Full-time
Hybrid
Mid Level
$50K/yr - $70K/yrOdoo is seeking to significantly expand its vibrant and innovative sales teams. The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions.
CRMEnterprise Resource Planning (ERP)Open SourceSoftware
Responsibilities
Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and service
Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirement
Become the “voice of the customer” and communicate feedback to internal team
Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization
Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value
Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment
Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience
Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement
Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth
Qualify new customers to uncover potential growth opportunities
Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace
Qualification
Required
Bachelor's Degree is required - A business-oriented major is a strong plus
Proficiency in G-Suite applications
Demonstrate an understanding of a customer's renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success
Fluency in French (native or professional)
Preferred
Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued
SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer
Previous role providing of great aptitude for coordination and keeping organized
Benefits
Healthcare
Dental
Vision
Life Insurance
Flexible Spending Account
Health Savings Account
401K Matching
Commuter Benefits
PTO (Paid-time-off)
Paid sick days
Paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Snacks, fruit, and coffee/drinks on tap
Chef-prepared lunches
Company-sponsored events for groups of 6+ employees
Company
Odoo
Odoo is an open-source business software that provides ERP and CRM solutions.
Founded in 2005
5001-10000 employees
H1B Sponsorship
Odoo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (20)
2023 (16)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
General AtlanticSummit PartnersSofinnova Partners
2026-01-16Secondary Market· $69.61M
2024-11-20Secondary Market· $527.29M
2023-06-26Private Equity· $163.65M
Leadership Team
Fabien Pinckaers
CEO & Founder
Antony Lesuisse
CTO
Recent News
2026-01-17
AltAssets Private Equity News
2026-01-17
Company data provided by crunchbase