Hartford HealthCare · 2 weeks ago
Administrative Associate / Per Diem - Patient Relations
Hartford, CT
Full-time
Onsite
Entry Level
1+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking an Administrative Associate in Patient Relations. The role focuses on providing exceptional customer service and administrative support while maintaining effective relationships with patients and customers.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Establishes and maintains effective relationships with customers and gains their trust and respect
Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and seeks out opportunities to educate customers on internal procedures, expectations and resources
Uses patient information database system to access and to query patient information and provides information to the public according to departmental procedures and confidentiality standards
Optimizes the use of resources and tools to effectively and efficiently service the needs of our customers
Responsible for providing database management, administrative support and performing all related duties in a manner that ensures superior customer satisfaction
Works effectively with other departments to create and promote a healthy, high performing work environment
Follows instructions and procedures to perform tasks as assigned effectively
Qualification
Required
High school diploma or equivalent required
1-2 years of customer service experience in a healthcare customer service setting required
1-2 years administrative support and database management experience required
Strong computer technology skills including, but not limited to Microsoft Outlook, Microsoft Word, Excel, and PowerPoint
Bi Lingual fluency in English and Spanish required
High degree of confidentiality
Attention to detail
Excellent interpersonal skills with the ability to engage at all levels of the organization
Excellent communication skills both written and verbal
Excellent customer service skills
Ability to work effectively under pressure in a high volume work environment
Demonstrates the ability to be organized and flexible in stressful situations
Ability to manage multiple priorities
Ability to work independently with attention to detail yet uses good judgment in seeking advice when necessary
Time management and organizational skills
Required to come into work in adverse weather conditions, weekends, holidays and must be flexible to work various shifts whenever necessary to meet the business needs
Ability to sit for prolonged periods of time
Preferred
Associates degree preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase