HighRes Biosolutions · 2 weeks ago
Automation Support Engineer I or II: Boston Area
CompanyOffice-US-MA-01915-01 - Beverly, MA 01915
Full-time
Hybrid
Entry, Mid Level
$61K/yr - $180K/yr
2+ years expHighRes Biosolutions is the leading global provider of laboratory automation solutions. They are seeking a remote Automation Support Engineer (I or II) to serve as the primary point of contact for their customers' robotics systems, focusing on case management for both software and hardware.
BiotechnologyConstructionRobotics
Responsibilities
Improve customers' daily experience with our platforms that contribute to human health discoveries
Build strong customer relationships through proactive communication and technical skills
Manage a customer base on the West Coast of up to 30 accounts
Meet targets for response time and quality to ensure customer satisfaction
Collaborate with cross-functional teams to drive forward customer resolutions
Collaborate with Field Service Engineers for troubleshooting, upgrades, device issues, and more
Debug and deploy code for integrating laboratory automation devices
Troubleshooting networking issues with TCP/IP and serial communications
Configure relational databases for laboratory scheduling software
Interface with and train customers remotely or onsite
Deploy laboratory automation solutions while working with various teams to troubleshoot field issues
Contribute to documentation and continuous improvement of our processes
Qualification
Required
Bachelor's degree in a technical field, (Computer science, Robotic Engineering or related fields)
A passion for driving customer success and experience in customer service
ASE I should have 2 years' experience in lab automation, robotics, or software experience
ASE 2 should have 4 years' experience in lab automation, robotics, or software experience
Basic proficiency in C#, Python, or other Object-Oriented Languages
Ability and interest in software troubleshooting and working with the larger Software team
Problem-solving mindset with attention to detail
Organization and time management skills
Experience documenting software or hardware issues and tracking to resolution
Professional demeanor and ability to represent the company with clients
Adaptability to fluctuating workloads and evolving customer expectations
Exceptional written and oral communication skills to a variety of audiences
A love for continuous learning
Preferred
Understanding of or experience with robotic arms and laboratory automation software
System deployment engineering, or bio/pharmaceutical labs experience
Ability to write tools and scripts to automate repetitive tasks
Experience recording logs and information on software bugs
Familiarity with networking (TCP/IP), or Serial Communications
Basic mechanical and electrical troubleshooting skills
Company
HighRes Biosolutions
HighRes Biosolutions provides design and construction of innovative robotic systems.
201-500 employees
H1B Sponsorship
HighRes Biosolutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$2.48M2015-07-21Series Unknown· $2.48M
2015-05-01Acquired
Leadership Team
Ira Hoffman
Chief Executive Officer
Lou Guarracina
Founder and CTO
Recent News
2025-10-14
Google Patent
2025-05-04
Google Patent
2025-02-12
Company data provided by crunchbase