The Nagler Group ยท 4 days ago
Sr. Customer Service Representative
Lowell, MA
Full-time
Onsite
Mid, Senior Level
$0/yr - $90K/yrThe Nagler Group is seeking a Senior Customer Service Representative. The role involves serving as the primary liaison between customers and internal teams, managing order entries, and resolving customer issues effectively.
Human ResourcesOffice AdministrationRecruitingStaffing Agency
Responsibilities
Serve as primary liaison between customers, sales, and product lines
Manage order entry (new, returns, samples, credits, debits)
Maintain backlog to reflect customer requirements
Handle expedite requests and customer complaints (escalating when needed)
Coordinate with internal departments to resolve customer issues
Exercise good judgment to determine appropriate actions
Build trust and strong relationships with internal teams and customers
Qualification
Required
Serve as primary liaison between customers, sales, and product lines
Manage order entry (new, returns, samples, credits, debits)
Maintain backlog to reflect customer requirements
Handle expedite requests and customer complaints (escalating when needed)
Coordinate with internal departments to resolve customer issues
Exercise good judgment to determine appropriate actions
Build trust and strong relationships with internal teams and customers
Company
The Nagler Group
The Nagler Group is a staffing company that offers human resources, legal, and administrative industries. It is a sub-organization of BANKW Staffing.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Alexander
Chief Revenue Officer (CRO)
Matt Nagler
Founder and Managing Partner
Company data provided by crunchbase