Konica Minolta Business Solutions U.S.A., Inc. · 13 hours ago
Sr. Manager, Contracts and Quality Assurance
Ramsey, NJ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expKonica Minolta Business Solutions U.S.A., Inc. is a leading company in business technology solutions, and they are seeking a Senior Manager for Contracts and Quality Assurance. This role is responsible for overseeing customer contracts, ensuring compliance, and driving operational excellence to safeguard revenue integrity and enhance customer satisfaction.
Business IntelligenceCloud Data ServicesDocument ManagementEnterprise Resource Planning (ERP)Information TechnologyManufacturingMobile AppsPrintingUnified CommunicationsWeb Development
Responsibilities
Define and lead governance frameworks to ensure contractual compliance and operational integrity across all customer agreements
Influence senior stakeholders to align contract terms with business objectives and risk mitigation strategies
Negotiate resolutions for complex contractual issues, balancing customer satisfaction with company standards
Establish and monitor controls that prevent revenue leakage and ensure adherence to compliance standards
Drive strategic initiatives to improve onboarding and billing accuracy, leveraging automation and technology for scalability
Provide executive-level insights on risk trends and recommend proactive mitigation strategies
Build and lead a high-performing team, setting clear objectives and fostering a culture of accountability, collaboration, and continuous improvement
Develop talent through coaching and mentorship, ensuring readiness for future leadership roles
Serve as a key liaison between Sales, Finance, Order Management, and IT to ensure seamless translation of contractual obligations into operational workflows
Influence cross-functional priorities and drive alignment on compliance and quality standards
Represent the function in senior-level discussions to advocate for process improvements and customer experience enhancements
Define and enforce quality standards for contract-driven processes, ensuring consistency and reliability
Lead strategic reviews of onboarding and billing workflows to identify gaps and implement best practices
Champion automation and digital transformation initiatives to enhance efficiency and reduce errors
Own KPIs such as contract compliance rate, onboarding accuracy, billing error frequency, and dispute resolution timelines
Deliver executive reporting on operational performance and strategic improvement initiatives
Qualification
Required
Bachelor's degree or equivalent experience
10+ years in contract management, quality assurance, or related operational roles
3+ years in a management role with proven ability to influence and negotiate at multiple levels
Strong understanding of contract law principles, billing systems, and ERP processes
Preferred
Ability to shape decisions and gain buy-in across multiple levels of the organization
Skilled in resolving complex issues and achieving mutually beneficial outcomes
Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives
Demonstrated ability toward data-driven decision-making including problem solving and critical thinking
Builds strong partnerships internally and externally to drive results
Champions process improvements and leads teams through transformation with clarity and confidence
Delivers clear, persuasive messages tailored to diverse audiences
Excellent analytical, communication, and stakeholder management skills
Ability to lead and coach teams with a strong focus on promoting cross-functional collaboration
Company
Konica Minolta Business Solutions U.S.A., Inc.
Konica Minolta Business Solutions U.S.A., Inc. is revolutionizing the Workplace of the Future™.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Frank Mallozzi
President, IPP
Todd Croteau
President: Global IT Services
Recent News
2026-01-13
Morningstar.com
2025-10-31
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