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Infosys · 1 day ago

Oracle Field Service Cloud Principal Consultant

Columbus, OH

Full-time

Onsite

Lead/Staff

11+ years exp

Infosys is a global leader in next-generation digital services and consulting. They are seeking an Oracle Field Service Cloud Principal Consultant to lead the implementation of the Field Service solution, ensuring timely delivery and effective stakeholder engagement.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Work with business and IT teams at a customer’s organization to lead Implementation of the Field Service solution

Owning and ensuring the implementation within schedule

Understanding of Call Center & Field Service operations along with the key operational metrics and performance indicators used to manage a Customer Service environment

Engage with different stakeholders

Understand the core functional requirements

Analyze the customer service and field service processes

Deliver an Oracle Field Service cloud-based solution

Facilitate solution design sessions that evaluate potential design options

Balance business requirements against the program scope and timelines

Qualification

Oracle Field Service CloudService & Field Service knowledgeOracle CertificationStakeholder engagementFluent communication

Required

Location for this position is Columbus, OH, Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location

At least 11+ years of Information Technology experience

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Candidate must have 7 years of relevant experience in implementing Oracle Field Service cloud

Strong technology skills in Oracle Field Service Cloud

Strong domain and process knowledge of Service & Field Service

Ability to engage with different stakeholders, understand the core functional requirements, analyze the customer service and field service processes, and deliver an Oracle Field Service cloud-based solution

Ability to facilitate solution design sessions that evaluate potential design options, and balance business requirements against the program scope and timelines