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Marsh McLennan Agency · 2 weeks ago

Quality Assurance & Training Specialist Business Insurance

Chesterfield, MO

Full-time

Hybrid

Entry, Mid Level

Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health solutions, seeking a Quality Assurance & Training Specialist. This role focuses on enhancing agency management systems and workflow development, optimizing processes, and maintaining quality assurance documentation.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as a consultant, educator, and facilitator focused on agency management systems and workflow development

Lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management

Audit policies and procedures, communicate audit results, develop workflows, coordinate training programs, and maintain training materials and quality assurance documentation

Qualification

Insurance industry knowledgeAgency operationsMicrosoft ExcelQuality assurance experienceTraining experienceAdvocate for changeTechnical knowledge applicationCommunicationDetail orientedOrganizational skills

Required

High school diploma or GED required; Bachelor's degree or similar work experience preferred

Strong knowledge of insurance industry practices and agency operations

Ability to read and interpret documents such as renewal applications and procedures manuals

Excellent communication skills to engage with managers, clients, and colleagues professionally

Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment

Detail oriented with a strong focus on accuracy

Strong organizational skills and ability to meet deadlines consistently

Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables

Preferred

Experience with industry-specific software (EPIC) preferred

Experience in quality assurance or training roles within insurance or related industries

Ability to advocate for change and promote adoption effectively

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees

https://www.marshmma.com

H1B Sponsorship

Marsh McLennan Agency has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)

2022 (2)

2021 (2)

2020 (4)