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Patterson Companies, Inc. · 2 weeks ago

Logistics Coordinator - Customer Service Tracking Specialist - Overnight 3rd Shift

Plant City, FL

Full-time

Onsite

Entry Level

1+ years exp

Patterson Companies Inc is a leader in the logistics and transportation sector, seeking a Customer Service Representative / Tracking Specialist. This role is crucial for ensuring on-time delivery and effective communication within the transportation network, blending customer service and operational tasks.

Health CareMedical DeviceVeterinary

Responsibilities

Track and trace shipments in real time using the TMS (McLeod) and partner portals

Confirm pick-up and delivery times; actively monitor arrivals, departures, and transit status

Proactively communicate with carriers, drivers, dispatchers, and customers to ensure timely updates and clear expectations

Maintain accurate documentation in internal systems with detailed, professional notes (what is the update, who gave you the update, and what is ETA to what’s next)

Respond to customer inquiries by phone, email, and internal channels with a polished and helpful tone

Escalate service delays, freight discrepancies, or load issues promptly to the proper contacts

Retrieve and forward documents (PODs, BOLs, rate confirmations) to appropriate teams

Collaborate with teams including sales, operations, and accounting to ensure smooth load execution

Support after-hours or weekend operations as needed to maintain coverage and load integrity

Ensure compliance with all company procedures and transportation regulations

Contribute to continuous improvement by monitoring KPIs and participating in team discussions

Other duties as assigned

Qualification

Logistics experienceTMS (McLeod) proficiencyMicrosoft Office skillsCustomer service skillsU.S. geography knowledgeVerbal communicationWritten communicationTime managementProblem-solvingTeamwork