Talent Harbor · 1 day ago
Information Technology Support Specialist
LA Metro Area
Full-time
Hybrid
Mid Level
$80K/yr - $90K/yr
3+ years expTalent Harbor is a fast-growing, client-focused IT team seeking a Level 2 Service Technician. This role involves onsite support, remote troubleshooting, and client relationship management, focusing on optimizing IT systems and delivering solutions that align with client needs.
Staffing & Recruiting
No H1B
Hiring Manager
Camila Rodriguez
Responsibilities
Be the trusted IT partner for local clients — both onsite and remote
Deploy, troubleshoot, and optimize hardware, software, and network systems
Manage servers, Active Directory, and Microsoft 365 environments
Resolve 8–12 support tickets per day while keeping documentation sharp and thorough
Collaborate and escalate effectively with senior engineers when needed
Educate clients on best practices and help them get the most from their IT investment
Participate in infrastructure projects and proactive system improvements
Deliver solutions that align with both short-term fixes and long-term IT strategy
Qualification
Required
3+ years of IT support or customer service experience (MSP or multi-client preferred)
Experience supporting environments of 30+ users
Strong troubleshooting skills across Windows & macOS
Proficiency with Microsoft 365 administration and Active Directory
Excellent communication and documentation habits
Reliable transportation and a clean driving record (this role involves travel within territory)
Willingness to obtain CompTIA Security+ within one year (we'll cover training & exam!)
Preferred
Interest or experience with AI tools (like ChatGPT) is a plus!
Network configuration (routers, firewalls, switches)
Azure, SharePoint, Hyper-V, or VMware experience
Linux knowledge or scripting (PowerShell)
Experience with automation tools (e.g., Power Automate)
Bachelor's degree preferred (not required)
Extra certifications in cybersecurity are a big plus
Benefits
Dental & Vision Insurance
Paid Time Off
Professional Development (training + exam reimbursement)
Referral Bonuses
401(k) / Retirement Plan
On-call rotation: One weekend per month
Company
Talent Harbor
Talent optimization and leadership placement for businesses powered by EOS®. Hiring the Right Person. For the Right Seat. Guaranteed.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase