BORNQUIST INCORPORATED ยท 3 weeks ago
Inside Sales / Customer Service - HVAC / Plumbing
East Moline, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expBornquist Incorporated is one of the premier Manufacturers Reps in the Chicagoland area, specializing in HVAC and Plumbing markets. The Inside Sales / Customer Service role involves interacting with customers to provide product information, process orders, and resolve issues while maintaining strong relationships with various stakeholders.
Construction
Responsibilities
Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services
Takes, enters, changes, expedites and cancels customer orders as required
Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software
Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler
Creates and processes quotes using manufacturers and suppliers software/ecommerce sites as necessary
Works with customers and Purchasing Agent to process non-warranty return material requests
Processes A/R debit and credit memo requests to resolve billing issues
Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues
Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken
Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers
Performs other related duties as assigned by management
Qualification
Required
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations
Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use
Talking to others to convey information effectively
Resolving conflicts, hiring, developing and motivating employees
Preferred
Associates Degree in Technical field
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided
Benefits
Medical (HMO, HSA & PPO options)
Dental
Vision
Generous Profit Sharing and 401k Program
Short Term & Long Term Disability
Employee Assistance Program
Employee Discounts through ADP LifeMart/LifeCare
Paid Time Off
Company
BORNQUIST INCORPORATED
Proudly representing Bell & Gossett since 1937, we have grown into a company of systems experts who are here to help guide you to the best solution for your needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase