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Bishop Dudley Hospitality House · 2 weeks ago

Evening Program Intake and Data Specialist

Sioux Falls, SD

Full-time

Onsite

New Grad, Entry Level

Bishop Dudley Hospitality House is dedicated to supporting individuals experiencing homelessness. The Evening Program Intake and Data Specialist will provide case management and data collection while ensuring accurate client records and facilitating access to resources.

Civic & Social Organization

Responsibilities

Complete intake of new guest registration within three days and oversee accurate documentation process

Assign guests to daytime case managers, perform risk assessment for immediate housing and resource needs, and maintain a complete and comprehensive record system

Provide evening CHW services and monitor progress on resources and referrals for individuals with identified barriers affecting their health status as outlined by South Dakota Department of Social Services Billing Policy

Must be able to work collaboratively with Minnehaha County Social Services and other local agencies that provide resources, housing, financial support, health care and mental health counseling, veterans advocacy, etc

Maintains professional relationships and effectively communicates essential information to relevant agency partners to create exit strategies

Maintain strict client confidentiality

Oversee the shelter's Homeless Management Information System (HMIS) and Coordinated Entry Systems (CES) along with the preparation of reports and statistical documents in accordance with local, state, and federal requirements

Maintain client registration software program, Airtable, for local and state data reporting requirements for Helpline Center Network of Care (HCNC)

Ensure all services provided are safe and effective, and carried out in a manner that promotes the dignity and respect of each guest

Attend all scheduled staff meetings, case management meetings, professional training sessions including South Dakota Housing and Continuum of Care requirements, and other meetings recommended by executive leadership

Implement conflict resolution and de-escalation skills to defuse crisis situations

Assess situational safety and request appropriate support or provide basic first aid, including but not limited to, CPR or NARCAN

Any other duties as assigned for local, state, and federal grant compliance

Qualification

Community Health Worker CertificateBachelor’s Degree in Social WorkHMIS proficiencyData collectionMicrosoft Office SuiteBilingual in SpanishEnglishAnalytical skillsCommunication skillsConflict resolution skillsTeam collaboration

Required

Bachelor's Degree in Social Work, Human Services, or equivalent experience

Proficiency in Microsoft Office Suite; Google Docs and Google Drive; Data collection; HMIS

Basic knowledge of modern social work theory and practices

Strong communication skills with the ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds

Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing

Willingness to flex hours to meet the needs of guests who are working day hours

Ability to work independently and in a team, collaborative environment

Strong analytical skills in order to effectively understand, interpret, and translate data into meaningful information and use toward accomplishing the goals and objectives

Ability to work evening from 1pm -10pm, Sunday thru Thursday