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FIS · 11 hours ago

Product Support Representative I

Bolingbrook, IL

Full-time

Onsite

New Grad, Entry Level

$20.52/hr - $33.45/hr

FIS is a global leader in financial services technology, and they are seeking a Product Support Representative to provide in-depth product support to clients. The role involves handling customer inquiries, troubleshooting software issues, and documenting technical problems to improve product quality.

BankingFinancial ServicesFinTechPayments

Responsibilities

Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing

Provide in-depth product support and research client issues

Troubleshoot problems with software applications and recommend corrective action

Document customer information and recurring technical issues to support product quality programs and product development

Qualification

Banking experienceClient service experienceAnalytical skillsProblem-solving skillsFIS productsTechnical backgroundFlexibility to work weekendsFINRA Series 7FINRA Series 63Communication skillsOrganizational skillsTime management skills

Required

Bachelor of Commerce/Business

Prior banking or client service experience

Strong analytical, organizational and time management skills

The ability to work independently

Excellent communication and strong problem-solving skills

Flexibility to work weekends. Eligible for overtime pay

Preferred

Knowledge of FIS products a plus

Recent Technical Background is a plus

FINRA Series 7 and Series 63 ~ Please note~ If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment