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The Tie · 3 weeks ago

Account Manager (Institutional Crypto)

New York, NY

Full-time

Hybrid

Mid Level

$75K/yr - $110K/yr

The Tie is a leading provider of information services for digital assets, offering comprehensive solutions for institutional investors. As an Account Manager, you will be responsible for delivering exceptional client experiences and driving revenue growth through relationship building and collaboration with the sales team.

AnalyticsCryptocurrencyFinanceFinancial ServicesFinTech

Responsibilities

Build strong relationships with assigned institutional clients

Work alongside the Account Executives to win new business and increase sales

Provide support for customers in the pre-sales and post-sales processes

Maintain CRM including recording details notes from meetings with clients

Answering client questions via their designated support channel

Communicate new feature launches

Build dashboards, watchlists and news feeds for new clients

Aggregate product feedback from clients and present to the product team

Prospect and network for upsells to existing clients

Drive net retention

Qualification

Cryptocurrency marketsInstitutional investor interactionAnalytical skillsCRM experiencePresentation skillsSQLPythonClient prospectingRelationship buildingProblem-solving skillsCommunication skills