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Four Seasons Hotels and Resorts · 2 weeks ago

Technology Innovation and Data Supervisor / IT Specialist

Napa Valley

Full-time

Onsite

Entry Level

$30/hr - $33/hr

1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company committed to exceptional service and employee experience. The Technology Innovation and Data Supervisor will assist the Director in maintaining and operating all computer systems and communication activities at the property, ensuring efficient support for staff and guests.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards

Support staff at all levels and assist hotel guests with technical needs

Provide strong service to administrative users in line with the Service Level Agreement

Assist with various accounting office tasks as required

Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting

Oversee TID responsibilities when the Director of TID is absent

Support user procedures, hardware familiarization, and systems training

Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation

Contribute to server management, performance monitoring, OS updates, and technical troubleshooting

Support additional property systems, including back office, sales & catering, and people & culture applications

Assist with diagnosing outages, restoring service, and managing antivirus protection

Help maintain and promote Four Seasons technology standards

Participate in major projects, new acquisitions, and corporate technology rollouts

Provide support for desktop operating systems, applications, and patches

Deliver guest-facing technical support, including for event spaces and conference services

Assist with Microsoft tools, global VPN connections, and other communication platforms

Help execute backup and recovery procedures

Support vendor management

Assist with 24/7 coverage for mission‑critical systems

Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices

Perform additional duties as assigned by Finance leadership or the Director of TID

Apply technology best practices

Provide HSIA guest support when no third‑party contract exists