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AIS (Applied Information Sciences) · 2 weeks ago

Customer Success Manager (CSM)

Virginia, United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

AIS is a mission-driven company focused on making a difference through impactful projects. They are seeking a Customer Success Manager (CSM) responsible for driving successful outcomes for Mission Partners by leveraging expertise in business analysis and Organizational Change Management, ensuring alignment between customer needs and program objectives.

Cloud ComputingConsultingInformation TechnologySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and maintain Playbook modules focused on Mission Partner engagement and compliance

Engage MPs early and often to ensure alignment with project objectives and success criteria

Evaluate non-invasive UX tools for enterprise metric collection and reporting

Assist with strategic Organizational Change Management (OCM) initiatives to drive adoption and transformation

Collaborate with CO Delivery Teams to ensure seamless execution of deliverables

Plan, initiate, and manage IT projects from inception through completion

Monitor progress to ensure deadlines, standards, and cost targets are met

Evaluate performance results and recommend major changes impacting short-term project growth and success

Serve as a technical expert across multiple project assignments

Qualification

PMPAgile ScrumBusiness AnalysisOrganizational Change ManagementIT Project ManagementStakeholder EngagementUX Tools EvaluationLeadershipCommunication

Required

Education: BA/BS degree in a related field

Experience: 10+ years of project/program management experience, preferably within DoD or similar environments

Certifications: PMP required; Agile Scrum certification preferred

Strong understanding of business analysis, OCM, and IT project management principles

Excellent communication, leadership, and stakeholder engagement skills

Active Top Secret clearance

Preferred

Experience with BPA processes and Playbook development

Familiarity with DoD acquisition and compliance requirements

Ability to evaluate and implement UX tools for enterprise-level metric collection

Benefits

Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.

Continuous Learning: Access to resources, training, and mentorship to support your professional growth.

Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.

Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

Company

AIS (Applied Information Sciences)

Glassdoor3.7

AIS (Applied Information Sciences) specializes in IT transformation and AI solutions for large commercial and federal enterprises, delivering compliant and transformative cloud and data solutions that speed up time to value, sunset legacy technology, and accelerate innovation.

Founded in 1982

Reston, Virginia, USA

501-1000 employees