BruntWork · 2 weeks ago
Spanish Bilingual Customer Support Representative
United States
Full-time
Remote
New Grad, Entry LevelBruntWork is looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join their team. This role is crucial for client communication, requiring a professional who can engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.
AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant
Responsibilities
Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish
Engage with clients over the phone to confirm upcoming medical appointments and consultations
Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates
Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate)
Coordinate appointment scheduling and rescheduling efficiently as needed
Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes
Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations
Easily understand and execute instructions from the team with minimal supervision
Qualification
Required
Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication
Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role
Proven ability to answer the phone with confidence, warmth, and intelligence
High aptitude—a quick learner who can easily understand and follow instructions and quickly master new processes
Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation
Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication)
Exceptional professional phone manner and customer service skills
Strong organizational skills and attention to detail for accurate record-keeping
Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment
Preferred
Legal experience is a plus, but not required
Benefits
HMO Coverage in eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Company
BruntWork
BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively.
Founded in 2020
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2026-01-06
2025-11-20
2025-11-07
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