Fikes · 2 weeks ago
Onsite Operations Lead (in training) - Seattle Region / Multi-Site
Federal Way, WA
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expAcme is a growing commercial janitorial and facilities services company committed to delivering consistently high-quality service for their clients. The Onsite Operations Lead is responsible for ensuring service excellence across multiple customer locations throughout the greater Seattle region, focusing on quality assurance, team training, and operational support.
Cleaning ProductsFacilities Support Services
Responsibilities
Conduct regular site walkthroughs, inspections, and service checks to ensure standards are met
Serve as an on-site point of contact for assigned clients and help resolve service concerns quickly
Ensure service delivery aligns with client expectations and Acme quality standards
Support new client onboarding and startup performance to ensure smooth transitions
Train, coach, and support janitorial team members onsite to build consistent performance
Assist with recruiting, interviewing, and onboarding new team members as needed
Help ensure a steady pipeline of trained employees ready for placement across multiple job sites
Provide follow-up support after training to maintain quality and accountability
Monitor inventory levels at client sites and ensure supplies and consumables are stocked
Coordinate ordering, tracking, and restocking of janitorial supplies and equipment
Identify and address equipment needs, repairs, maintenance, or replacements
Maintain accurate documentation of inventory usage and site readiness
Step in to support occasional cleaning or special projects during staffing shortages or periods of high demand
Assist with scheduling coordination and operational follow-ups in collaboration with management
Maintain organized records of inspections, training sessions, coaching, and client communications
Qualification
Required
Valid driver's license and reliable transportation (daily travel is essential)
2+ years of experience in operations, facilities, janitorial supervision, or a similar field-based leadership role
Ability to train others and correct performance issues in a supportive, direct way
Strong time management and ability to work independently in the field
Ability to lift and carry supplies/equipment as needed
Preferred
Experience in commercial janitorial operations or facilities services
Experience in onboarding staff, training teams, or supporting recruiting efforts
Familiarity with inventory management and ordering processes
Experience supporting multiple job sites or locations
Benefits
Paid Holidays: Memorial Day, Labor Day, July 4th, Thanksgiving, Christmas Day, New Year’s Day
Company
Fikes
Fikes is to provide superior service in the delivery of high-performance cleaning supplies and janitorial supplies.
51-200 employees
Funding
Current Stage
Growth StageRecent News
MarketScreener
2025-11-05
Company data provided by crunchbase