Delta Air Lines · 11 hours ago
Product Manager, Reservations Technology
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is seeking a Product Manager for their Employee Experience Technology team within Reservations and Customer Care. The role involves leading the strategy and execution of digital solutions to enhance operational efficiency and improve user experience in an Agile environment.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Define and own the product vision, strategy, and roadmap for employee-facing applications
Translate business objectives, user insights, and organizational priorities into clear product goals and measurable outcomes, expressed as features, user stories, and testing criteria as needed
Manage end-to-end product lifecycle activities, including understanding business problems, identifying specialist needs, developing optimal solutions, and leading business readiness and change-management efforts
Identify opportunities to streamline workflows, automate processes, and enhance the employee experience
Apply Agile best practices while partnering with Information Technology teams to organize and prioritize the sprint backlog and balance stakeholder requirements
Collaborate with Scrum teams to plan sprints, refine requirements, and ensure timely, high-quality delivery
Lead discovery sessions and design reviews to clarify requirements, gather feedback, and drive alignment across operations, technology, analytics, and other business units
Ensure readiness plans, training materials, and support models are in place to enable successful implementation
Identify, communicate, and recommend solutions that reduce costs, increase revenue, improve customer and employee satisfaction, and enhance operational efficiency
Provide clear and timely status updates to stakeholders, sponsors, project managers, and other key partners
Serve as the business owner for ongoing product maintenance, including incident tracking, troubleshooting, and continuous improvement
Maintain relationships with external vendors related to product services, issue resolution, and future enhancements
Mentor and guide team members on product management, ownership responsibilities, and Agile best practices
Partner with stakeholders across Reservations and cross-divisionally—including Information Technology, Reservations Strategy, Enterprise Solutions, and Human Resources—to evaluate solutions, share best practices, and collaborate on enterprise-level opportunities
Qualification
Required
5+ years relevant work experience as a Product Owner, Product Manager, and/or similar role
Strong understanding of Agile frameworks (Scrum, Kanban, SAFe)
Data literacy, including comfort interpreting KPIs, operational data, and user insights
Strategic thinking and creative problem-solving skills with the ability to translate data into a logical and actionable story
Strong written and oral communication skills with the ability to produce concise, relevant, and strategic documents; ability to translate complex information into executive presentations and ability to influence outcomes and stakeholders
Must demonstrate strong initiative and self-directed work with ability to manage multiple priorities
Willingness and desire to become the subject matter expert for multiple RES Tech platforms, and take ownership for developing and maturing the platform and its performance
Must be performing satisfactorily in present position
Models Delta's Rules of the Road and core values
Proven experience as a Product Owner (or similar role), in a dynamic agile environment
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience with workforce management, HR Tech, CRM, or operational support platforms
Familiarity with digital.ai (Agility/VersionOne), Jira, or similar Agile / UX tools
UX design or process improvement experience (Lean, Six Sigma)
Ability to identify specialist / user pain points and develop product requirements to address the need
Previous consulting experience across a broad range of disciplines
Proficiency in all Microsoft applications including Word, PowerPoint, Project, etc
Proficiency in tools like Monday.com, AHA, or other product development / project management software
Experience and proficiency in understanding big data, along with the ability to perform SQL queries and derive insights
Experience with internal and external facing channels
A background in Aviation
Bachelor's or Master's degree in business, technology, engineering, or related field or equivalent experience
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase