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Mark Thomas · 2 weeks ago

Quality Program Manager

California, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$175K/yr - $250K/yr

10+ years exp

Mark Thomas is seeking qualified candidates for an exciting new career opportunity for an experienced professional engineer with a quality management background. The Quality Program Manager is responsible for developing, implementing, and supervising comprehensive quality control (QC) and quality assurance (QA) programs for civil engineering projects.

ArchitectureCivil EngineeringLandscaping

Growth Opportunities

Responsibilities

Provides leadership, support, and guidance for project specific quality management activities

Maintains company QC Manuals; communicates updates as appropriate

Leads the development of quality control plans, training programs, and documentation processes

Provides guidance and support to project managers and engineers on quality-related matters, including quality planning, assurance, and control; assesses and incorporates lessons learned from clients and project feedback

Conducts audits, plan inspections, and project reviews to identify persisting trends and to resolve quality issues

Designs, implements, and monitors QA policies and procedures for civil engineering projects; monitors program effectiveness

Manages quality review and comment resolution process (schedule meetings with reviewers, negotiate mutually acceptable resolutions, escalate disputed issues, and track open comments to closure)

Assists in identifying and documenting issues that may cause, or contribute to, deviations from planned/expected quality outcomes and develop corrective action plans to address issues

Manages non-conformance control; verifies that non-conformances are identified, documented, tracked, and resolved by the project manager/team in an acceptable manner

Supervises subconsultant quality activities and deliverable review; audit subconsultant quality activities as appropriate

Prepares and presents quality reports, findings, and recommendations to stakeholders

Evaluates the adequacy of quality processes and activities

Interfaces externally with clients and subconsultants on all quality-related issues

Stays current with industry trends, best practices, and technological advancements in quality management, incorporating new methodologies and tools into project delivery processes

Qualification

Professional Engineer (PE) licenseQuality management fundamentalsQA/QC processes knowledgeCivil engineering degreeQuality management softwareCommunication skillsProblem-solving skillsDocumentation skills

Required

Bachelor's degree in civil engineering or closely related field

Professional Engineer (PE) license required

At least 10+ years of demonstrated quality/process control experience in a civil professional services environment

Possess a strong understanding of quality management fundamentals

Strong knowledge of QA/QC processes, Caltrans and industry standards (AASHTO, ASTM, etc.)

Excellent communication, documentation, and problem-solving skills

Ability to manage tasks independently and prioritize competing priorities

Ability to travel to regional offices as business dictates

Preferred

Proficiency with project management and quality management software is a plus

Benefits

Competitive salary and incentives to include employee referral bonuses, certification and licensing incentives (PLA, PLS, PE, LSIT, EIT), and eligibility for year-end performance incentives

401k and ESOP retirement benefits to include profit sharing and a 401k match

Paid time off benefits to include PTO, public holidays + additional holidays, bereavement leave, jury/civic time, licensing & certification exam time

Employer-paid vision insurance, basic life insurance, short-term & long-term disability, long-term care insurance, inclusive family planning & fertility resources, Employee Assistance Program (EAP), travel insurance, and in-house wellness education & challenges

Voluntary medical and dental insurance, life insurance, and pet insurance

FSA programs for medical, dependent care, commuter & parking

Reimbursements for certification and licensing exams and study classes and materials

Tuition reimbursement, paid annual dues for industry professional/societal organizations, memberships, and events

Budgeted time for training and career development

Flexible schedules and hybrid and primarily remote work environments