Genpact · 3 weeks ago
ServiceNow Architect
United States
Full-time
Remote
Senior Level, Lead/StaffGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. In the role of Senior Principal Consultant – ServiceNow, you will provide technical leadership and work closely with client enterprise architecture teams to implement and customize ServiceNow solutions.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Extensive experience in ServiceNow technology
Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow
Experience working with Agile teams, methodologies, and tools in a virtual environment
Experience of ServiceNow solution Implementation (configuration and customization) experience
Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing
Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos
Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Strong understanding of ITIL and Service Management frameworks
Qualification
Required
Extensive experience in ServiceNow technology
Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow
Experience working with Agile teams, methodologies, and tools in a virtual environment
Experience of ServiceNow solution Implementation (configuration and customization) experience
Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing
Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos
Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Strong understanding of ITIL and Service Management frameworks
Experience in ServiceNow IRM implementation
Experience in working in IRM domain out of which some experience in the role of IRM Architect
Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators
Excellent customer facing skills
Should have worked extensively on ServiceNow Integrations with other external systems
Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
ServiceNow Certified Implementation Specialist – IRM
Certified Implementation Specialist – Risk and Compliance
Certified Implementation Specialist – Vendor Risk Management
Understanding of various regulations like GDPR, ISO etc. (Good to have)
Preferred
B.Tech / MCA / M.Tech / BSc (Computer) / B.E
Benefits
Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Work in an environment where governance, transparency, and security are at the core of everything we build
Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
Company data provided by crunchbase