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Marsh McLennan · 2 weeks ago

Quality Assurance & Training Specialist Business Insurance

Chesterfield - Maryville

Full-time

Hybrid

Entry, Mid Level

Marsh McLennan Agency is a leading provider of business insurance and employee health solutions. They are seeking a Quality Assurance & Training Specialist to optimize agency management systems, enhance client service, and coordinate training programs within the Business Insurance team.

Financial ServicesProfessional ServicesService Industry

Responsibilities

Serve as a consultant, educator, and facilitator focused on agency management systems and workflow development

Lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management

Audit policies and procedures and communicate audit results

Develop workflows and coordinate training programs

Maintain training materials and quality assurance documentation

Qualification

Insurance industry knowledgeMicrosoft Office proficiencyQuality assurance experienceTraining program coordinationDetail orientedAdvocate for changeHandle multiple prioritiesCommunicationOrganizational skills

Required

High school diploma or GED required

Strong knowledge of insurance industry practices and agency operations

Ability to read and interpret documents such as renewal applications and procedures manuals

Excellent communication skills to engage with managers, clients, and colleagues professionally

Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment

Detail oriented with a strong focus on accuracy

Strong organizational skills and ability to meet deadlines consistently

Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables

Preferred

Bachelor's degree or similar work experience preferred

Experience with industry-specific software (EPIC) preferred

Experience in quality assurance or training roles within insurance or related industries

Ability to advocate for change and promote adoption effectively

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan

Glassdoor4.0

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

Founded in 1871