WAZER · 3 weeks ago
Sales Operations Coordinator
Yonkers, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrWAZER is a company that makes waterjet cutters for in-house manufacturing of precision parts. They are seeking a Sales & Operations Coordinator to support key business functions in sales, operations, finance, and marketing departments.
3D PrintingAdvanced MaterialsHardwareManufacturingProduct Design
Responsibilities
Receive, review, and enter orders accurately into company’s CRM system (Hubspot)
Communicate order status, delays, or issues to customers and to sales representatives
Monitor the general sales inbox. Respond to inbound emails or forward them to the appropriate department
Package and ship out sales samples to leads
Receive and verify incoming RFQs from resellers and send formal quotes
Collect and report on resellers’ monthly sales data
Process customer orders on company’s CRM
Export orders from CRM to our order management system on a daily basis
Create work orders on our order management system and work with warehouse technician to fulfill the order along with checks and sign offs
Verify product availability, pricing and delivery timelines before confirming orders and respond to customer inquiries
Handle order amendments, cancellations, or replacements when needed
Place direct orders with our abrasive supplier to fulfill end customer orders
Work with freight forwarders in dealing with delayed shipments
Expediting request for rush orders and altering sales orders and shipping information as required
Review and reconcile all freight forwarder invoices to confirm the charges are accurate and correspond with the rates outlined in the original quote. Promptly escalate any identified discrepancies to the Operations Manager for review
Coordinate with customers to arrange pickups for returns and Trade-Up orders
Order office supplies (stationary, snacks, etc) when an item is depleted
Generate and send invoices to customers once the order ships or when the customer requests
Send payment receipts to customers on request
Monitor customer accounts to identify overdue invoices and outstanding balances
Follow up with accounts payable to receive payments on past due invoices
Deposit physical checks
Review all inbound payments and attribute them to an order in the CRM
Identify payment discrepancies and coordinate with appropriate departments to resolve it
Prepare and collect payments from customers who want to pay off their remaining balance
Prepare 5x monthly sales reports used as inputs to our bookkeepers for accounting and tax purposes
Book team travel and accommodations for trade shows
Travel with the sales and marketing team to staff our booth at trade shows
Pack and unpack the crates of supplies and machines for our booth
Coordinate with the trade show venue to book the needed booth infrastructure and outbound and return freight for our supplies
Qualification
Required
Focused on details and double checking work
Good at following standard-operating-procedures and doing things systematic
Excited about a work style that includes being behind the desk, on the phone, and in the warehouse
Good with numbers and working with spreadsheets, including pivot tables, VLOOKUPs and charts
Proficiency with Microsoft Office Suite (Word, Excel and Powerpoint) or Google Suite (docs, sheets, and slides) and any large OMS or CRM (ie. Sales Force, Hubspot)
Able to jump between related, but different fields every hour (eg. invoicing, logistics, customer relationship management)
Ability to self prioritize tasks and manage time efficiently in a fast paced environment
Excellent interpersonal and communication skills
Benefits
Bonus
Paid-time-off
Health benefits
Company
WAZER
The developer of a desktop waterjet digital cutting device.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.62MKey Investors
National Science FoundationSOSV
2019-01-18Convertible Note
2018-01-12Seed
2017-11-06Seed
Leadership Team
Matt Nowicki
Co-founder and CTO
Recent News
Android Authority
2025-03-01
Google Patent
2025-02-14
2024-12-04
Company data provided by crunchbase