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KREWE · 2 weeks ago

Retail Training Manager

New Orleans, LA

Full-time

Onsite

Senior Level

5+ years exp

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of New Orleans. They are seeking a Training Manager to drive sales and operational excellence across all retail locations through impactful training, onboarding, coaching, and development.

E-CommerceFashionInformation TechnologyRetailWeb Design

Responsibilities

Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge

Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns

Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business

Maintain and audit the Training Tracker, LMS usage, and store compliance

Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days

Implement consistent check-ins and assessments (quizzes, role-play, observation) to certify readiness

Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards

Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments

Maintain a video training library and centralized curriculum covering topics such as, optical and product excellence, sales behavior and conversion, systems (NetSuite, LMS, etc.), hiring best practices and performance management

Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops

Partner on product launch readiness and campaign execution training

Qualification

Retail training experienceTraining program developmentFacilitation skillsLMS platformsSales KPIs knowledgeCoaching skillsCommunication skillsOrganizational skills