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DealerBuilt · 6 hours ago

Solution Engineer

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

DealerBuilt is a portfolio of automotive dealership SaaS brands, and they are seeking a Solution Engineer to drive customer engagement and revenue growth. The role involves supporting various functions such as performance, onboarding, support, and sales while ensuring customers effectively utilize the solutions provided.

Software

Responsibilities

Support Performance, Onboarding, Support, and Sales to achieve our business goals

Performance resource to answer questions, resolve customer concerns, configure solutions to meet customer needs, and to train customers to utilize the solution effectively

Implementation resource to onboard solutions that meet customer needs and to educate customers on the proper usage of solutions

Support resource to review support tickets/calls, diagnosis issues, and resolve with a project manager style focus and ownership

Sales resource to deliver targeted and impactful demonstrations. Uncover opportunities and submit leads to Sales while performing Performance, Onboarding and Support functions

Establish and maintain subject matter expert status for at least one dealership area (Variable Operations, General Operations including Accounting, or Fixed Operations)

Stay current with industry trends to leverage and support our business goals

Acquire competitive solution knowledge to enhance and increase our unique benefits

Assist in internal solution, industry, and competitive intelligence training

Assist in product feedback and enhancement requests

Qualification

Automotive software experienceDMS knowledgeProject managementCustomer relationship managementCommunication skillsSales supportPerformance supportOnboardingInternal tools proficiencyProblem-solving

Required

5+ years of automotive software experience, representing a similar portfolio with proven results

DMS knowledge is key; familiarity with dealership management systems and their workflows is essential for success in this role

Must be able to work across multiple disciplines from Performance, Onboarding, Support, and Sales in support of our business goals

Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers

A solid understanding of a customer's key business drivers

Project management style focus to ensure customers achieve their desired business results

A powerful desire to solve challenges and win

Excellent communication (verbal and written) and internal tools (SFDC, ZenDesk, Teams, Excel, etc.) skills

Remote, field based role with approximately 50%+ of your time in the field working onsite with clients

Bachelor's Degree or equivalent in career experience

Benefits

Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of

Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses

Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times

Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage

401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match

Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP

Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility

Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization