Sage · 4 days ago
Customer Success Advocate
Atlanta, GA
Full-time
Hybrid
New Grad, Entry LevelSage is seeking a Customer Success Advocate (CSA) to join their dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct’s Customer Journey while acting as a trusted product expert for Account Managers and customers.
Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware
Responsibilities
Be a leading product expert for Account Manager inquiries
Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise
Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
Subject matter expert in Sage Intacct solutions and module add-ons
Help drive Product Management roadmap through the voice of the Customer
Work alongside Customer Strategy & Value Teams to drive product adoption
Monitor product usage and patterns
Recommend training paths for success by customer role
Support escalation management
Customer Account Review participation leading Value Assessments
Aid in the development and execution of customer onboarding deliverables
Participate in Community Q&A
Qualification
Required
Bachelor's Degree in Business, Accounting, or a related field required
Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions
Strong knowledge of accounting principles and financial reporting
Ability to interact with customers, review complex requirements, and provide detailed solutions
Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)
Strong written and verbal communication skills required
Preferred
Professional services, solution consulting, or consulting backgrounds desired
Benefits
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
Company
Sage
At Sage, we knock down barriers with information, insights, and tools to help your business flow.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alvaro Ramirez
CEO & President Southern Europe
Steve Hare
Chief Executive Officer
Recent News
2025-12-12
UK Investor Magazine
2025-12-09
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