Children's Law Center · 3 weeks ago
Legal Intake Specialist, Bilingual (English/Spanish)
Washington, DC, US
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $57K/yrChildren's Law Center is a mission-driven organization focused on providing high-quality legal services to children and families in DC. The Legal Intake Specialist will serve as the first point of contact for community members, assisting with determining eligibility for services, providing administrative support, and connecting families to necessary resources.
Law Practice
No H1B
Responsibilities
Serving as a key point of contact for referrals received from our medical partners, community stakeholders and partners, our Intake Line and our online intake form. The Intake Specialist will receive the referrals from these partners, answer questions about which types of cases we take and may attend relevant meetings between partners
Act as a connector with other legal services and community organizations
Screen intake callers to determine the appropriate level of service, including further intake by attorney, information, referrals and/or non-legal brief services. Intake calls will include issues related to housing, education, family law and public benefits
Provide information, referrals and non-legal brief services to community members typically by phone, email and/or text message. Some examples of these brief services may include contact with government agencies and schools or drafting ghostwritten letters to landlords or requests for evaluations. There may be occasional walk-in intake clients
Provide administrative support, such as obtaining releases and obtaining and organizing potential client records, to CLC attorneys in their provision of legal services to intake clients
Qualification
Required
Strong computer skills (ability to use Windows, MS Word, Excel and other Microsoft applications) and ability to learn online databases (such as our case management system)
Experience with customer service or conducting intake or similar interviews
Fluency in Spanish with the ability to provide services to and communicate (both verbally and in writing) with clients in both English and Spanish
Preferred
A demonstrated commitment to social, economic and racial justice
Excellent organizational skills and attention to detail
Experience working with individuals from under-resourced communities through work or lived experience
Ability to multi-task and organize assignments
Ability to work independently and collaboratively with colleagues
Excellent interpersonal skills
Strong communication and problem-solving skills
Familiarity with DC community and community resources
Benefits
Medical
Dental
Vision
Short- and long-term disability insurance
Employer-provided retirement contributions
Flexible spending plans
Vacation
Sick
Holiday
Family and medical leave
Sign-on bonus
Public Service Loan Forgiveness
Company
Children's Law Center
Children’s Law Center believes every child should grow up with a strong foundation of family, health and education and live in a world free from poverty, trauma, racism and other forms of oppression.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Millicent Nwolisa MSc.
Chief Operating Officer
Brian Shook
Chief Development Officer
Company data provided by crunchbase