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ReSound · 14 hours ago

D365FO Application Support Engineer

Shakopee, MN

Full-time

Onsite

Mid Level

$90K/yr - $115K/yr

4+ years exp

ReSound is a leading medical device manufacturer focused on transforming lives through the power of sound. They are seeking a D365FO Application Support Engineer to troubleshoot and provide support for their D365FO application, collaborate with teams, and maintain the platform.

ConsultingIndustrial DesignProduct DesignSupply Chain Management

Responsibilities

Understand business needs and processes

Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group

Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents

Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs

Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms

Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support

Qualification

D365FOAX2012Warehouse ManagementServiceNowMicrosoft ERP certificationsCustomer satisfactionAnalytical abilitiesCultural sensitivityEnglishCommunication abilitiesFlexibility

Required

4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution

Ability to work autonomously and demonstrate high self-motivation

Strong focus on customer satisfaction and service orientation

Excellent analytical and communication abilities

Cultural sensitivity and awareness

Flexibility and a strong commitment to keeping systems operational

Proficiency in English, including speaking, writing, understanding, and reading

Preferred

Experience with ServiceNow is a plus

Relevant Microsoft ERP certifications are a plus

Benefits

Generous Benefits including PTO and Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back to Work Benefits

Company HSA Contributions

Free Hearing Aids for Family Members

Annual bonuses

Health insurance

Company

ReSound

ReSound is part of GN Group, the global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible.

Founded in 2007

Shenzhen, Guangdong, CHN

1001-5000 employees