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Associa · 3 weeks ago

Onsite Community Manager

Laurel, MD

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Associa is a community management company, and they are seeking an Onsite Community Manager to oversee various administrative and maintenance tasks to enhance community living. The role involves liaising with homeowners and managing board policies, budgets, and vendor relationships.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects

Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered

Issues violation letters to homeowners and follow-up to ensure remedied

Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors

Research and respond to inquires in-person, by phone, and email

Data enter and update information in the database; record and track documents and information

Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves

Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects

Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite

Prepare board packages. Coordinate and schedule monthly and annual board meetings

Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events

Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision

Other projects as assigned

Qualification

Community association experienceFinancial acumenProject managementCMCAAMSPCAMCustomer serviceCommunication skillsConflict resolution

Required

2+ years of community association experience

Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners

Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid

Customer service driven and team oriented

Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis

Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved

Excellent communication skills (written and oral) and conflict resolution techniques