Apply on Employer Site

Erie County Medical Center Corporation · 3 weeks ago

Senior Technical Asst Info Systems - FT - Day Shift

Buffalo, NY

Full-time

Onsite

Mid, Senior Level

$25.68/hr - $33.60/hr

1+ years exp

Erie County Medical Center Corporation is seeking a Senior Technical Assistant for Information Systems. The role involves providing technical assistance and instruction in the use of information systems, troubleshooting issues, and ensuring efficient operation of systems for users.

Health CareHospitalMedicalOncology

H1B Sponsor Likely

Responsibilities

Provides technical support services around the clock to ECMCC system users

Provides first and second level diagnosing, troubleshooting, resolution and documentation of information system problems relating to hardware, software, network, system login and security issues; refers advanced problems to appropriate technical specialists

Provides in-depth support for specific applications such as Citrix, Microsoft o/s, Microsoft Office, clinical applications, and main ECMCC systems

Analyzes and resolves problems utilizing remote automated diagnostic programs

Assists in the development of service level agreement (SLA) timelines and attempts to resolve calls within the SLA timeframes

Assists in the management of information system user accounts

Assists in the creation of training documentation for users to effect the efficient use of information systems

Evaluates and analyzes software and systems as required for support

Recommends utilization of software to improve workflow and efficiency for day-to-day problem resolution

Communicates with system users concerning systems modifications, anticipated downtimes, and procedure changes

Documents and forwards recommended system modifications to supervisor

Maintains current knowledge of known technical issues and appropriate solutions, information systems and all changes completed or in progress to share with system users

Performs set up and installation of hardware and software and participates in system installation and testing

Performs computer hardware and printer repairs

Supports ancillary audio/visual equipment

Performs asset management by maintaining detailed current records on each customer and asset

Qualification

Technical supportInformation systemsTroubleshootingMicrosoft OfficeNetworkingHardware repairSoftware installationCustomer serviceDocumentationCommunication skills

Required

Possession of a Bachelor's Degree in Computer Science, Information Systems, or related field

Possession of an Associate's Degree in Computer Science, Information Systems or related field and one year of technical customer service experience which included desktop, hardware, network and software problem resolution

Graduation from high school or possession of a high school equivalency diploma and two years of technical customer service experience which included desktop, hardware, network and software problem resolution

An equivalent combination of training and experience as defined by the limits of A and C

Your degree must have been awarded by a college or university accredited by a regional, national or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education

If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency

Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the qualifications

Company

Erie County Medical Center Corporation

ECMC is a medical leader that makes patient experience our first priority, and brings compassionate, first-class care to the eight counties of Western New York, as well as Southern Ontario.

Founded in 2004

Buffalo, New York, USA

1001-5000 employees

https://www.ecmc.edu/

H1B Sponsorship

Erie County Medical Center Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2022 (1)

2021 (1)

2020 (1)