Wellstar Health System · 1 day ago
Director, IT Field Services
Augusta, GA
Full-time
Onsite
Director/Executive
8+ years expWellstar Health System is dedicated to enhancing the health and well-being of individuals. The Director of IT Field Services leads teams in delivering IT support and developing strategic plans to improve efficiency and service quality in healthcare technology.
FitnessHealth Care
Responsibilities
Direct the activities of individual reporting directly to the Director
Works closely with Enterprise Project Managers, Director of Technology, VP’s and CIO to meet system strategic and tactical goals and objectives
Directs a staff responsible for systems implementation and support
Maintains a highly competent staff to meet the objectives and strategies
Directs the development of training programs for management
Plans and directs the hiring, training and development, and/or dismissal of personnel, appraises subordinates and administers promotions and position reviews
Recruit, train, retain, and lead high-performance team managers with fulltime and contract resources that deliver highly reliable, cost-effective, desktop, IT security and application services to WellStar locations
Effectively communicates to the executive team how technology can enable new business initiatives and strategies and drive generation of new revenue streams
Performs job evaluations
Identifies, prioritizes, and escalates contractual issues to the vendor that impact clinical, financial, administrative business, and infrastructure related process in a timely manner
Resolves non-routine questions or situations that arise in the departments related to contracts
Manage financial and operational governance of contractors and consultants
Provides Information Systems Management with progress reports of scheduled projects; consults with management regarding the direction of the enterprise and changes schedules appropriately
Develops and maintain Capital and Operational budgetary requirements for appropriate projects and operational tasks
Schedules and conducts meetings to identify process improvements and unusual occurrences
Administers services contracts, sponsors initiatives to support virtualized environment using a virtualized application delivery strategy
Reviews RFP, RFQ, RFI, for data and voice network services
Develop IS policy & procedures
Provides local IT leadership as the primary IT leadership point of contact in hospitals and ambulatory locations
Prepares and manages budgets and related financial documents, and is responsible for the attainment of a high return on all investments
Attends User Group and education programs to keep abreast of current and future applications and technology
Assists with Joint Commission requirements with respect to Information Systems function
Responsible for assisting with HIPAA requirements with respect to Information systems function
Provides IT Leadership and Executive team with weekly updates on accomplishments, plans, outages, Service Desk metrics, completed and planned changes
Complies with ITIL processes such as Problem, Change, and Configuration Management related to Network, Telecommunication, and Security Operations
Fully engaged and monitor IT System Availability metrics and compliance
Responsible for assisting with Patient Safety requirements with respect to Information systems function
Facilitate and oversee consistent compliance with all Sarbanes-Oxley (SOX), HIPAA, and PCI audit requirements
Solicit performance feedback for constant process improvement
Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented
Keep abreast of current events
Hospital and physician practice rounding
Qualification
Required
Bachelor of Computer Science, Information Systems, or related field required
Minimum 8 years in information technology and or information security, including a minimum of 5 years of experience in a management role required
Experience with Security, Networks and Telecom required
Experience implementing complex and integrated information systems required
Technical foundation required
Excellent Project Management skills including practical usage of Microsoft Project, knowledge of Basic Network, Telecommunication, and Security Operations, Virtual Application delivery (including operating systems, utilities, Microsoft Office Products, etc.)
Strong communication, presentation and customer relation skills. Must have the ability to influence others to work collaboratively to achieve results. Able to understand and relate to the interdependencies/impact of Information Systems on the operation of the WellStar Health System
Preferred
Epic ECSM
ITIL
Minimum 3 years in healthcare
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
H1B Sponsorship
Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (13)
2022 (14)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
Company data provided by crunchbase