Oracle · 15 hours ago
Manager, Client Success
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $165K/yr
7+ years expOracle is a world leader in cloud solutions, and they are seeking a Manager of Client Success to lead a team focused on customer longevity and revenue growth. The role involves driving team performance, achieving quarterly targets, and fostering a positive team environment to maximize customer satisfaction and product adoption.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Leads a team of Client Success Managers and manage to performance goals
Responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations
Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals
Establish and measure group goals and team performance against specific target objectives
Conduct regular training and mentor Client Success Managers
Interview and make hiring decisions for qualified candidates
Conduct performance reviews, provide career development coaching and take necessary corrective action for poor performers
Provide regular performance metrics to senior management
Qualification
Required
Proven track record of effectively leading a team of contributors
Ability to foster a positive team environment that promotes professionalism, trust, and accountability
Ability to establish and measure group goals and team performance against specific target objectives
Ability to create expansion sales opportunities
Ability to interview and make hiring decisions for qualified candidates
Ability to conduct performance reviews and provide career development coaching
Ability to take necessary corrective action for poor performers
Ability to provide regular performance metrics to senior management
Deep knowledge in Customer Success and cloud services
Understanding of the challenges and opportunities associated with organic growth
Ability to quickly build trust and confidence with business stakeholders
Proven track record in managing multiple operational initiatives through completion
Ability to support and help close complex deals
Skilled in bringing all collaborators to the table to resolve complex challenges with contending priorities
Ability to thrive in a complex environment and re-engineer business processes where needed that deliver tangible results
Experience in leading all aspects of customer renewal functions, initiatives, processes, and standard methodologies
Experience in leading, training, developing, and cultivating a successful team
Ability to drive sales performance goals and achieve quarterly targets in terms of renewal rates and new sales to maximize revenue and minimize cancellations
Ability to improve internal processes and systems to achieve operational performance that meets or exceeds expectations
Participation in strategic and tactical planning for the division
Preferred
5+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired
7 years of professional experience with at least 2 years of people management experience is preferred
Direct experience with leading sales and/or account management teams and driving organizational excellence is desired
Prior experience in renewals is helpful
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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