KYNAH · 3 weeks ago
Virtual Bridal & Occasionwear Sales Specialist (Remote)
United States
Part-time
Remote
Mid LevelKYNAH is a Los Angeles-based luxury bridal and occasionwear brand redefining modern South Asian fashion. They are seeking a Virtual Bridal & Occasionwear Sales Specialist to manage virtual inquiries, convert leads, and provide exceptional customer service to brides. This role involves personalized styling sessions, follow-up communication, and cross-functional coordination to ensure a seamless luxury experience.
Retail
Responsibilities
Own and lead the follow-up pipeline for all unconverted in-store clients, driving strong weekday conversion
Independently manage all virtual inquiries via email, WhatsApp, Instagram, and booked appointments
Conduct personalized virtual styling sessions, guiding clients through silhouettes, designers, timelines, and pricing
Create and send custom quotes, invoices, and manual orders
Track and meet personal weekly and monthly sales goals
Demonstrate leadership through strong product expertise, confidence, and consultative selling
Work through inbound customer service tickets ensuring fast, accurate, compassionate responses
Support the CS team during high-volume periods, assisting with order updates, tracking, sizing questions, and general inquiries
Troubleshoot issues around timelines, production, alterations, and order modifications
Ensure brand tone is upheld across all communication: warm, informed, and solution-oriented
Communicate clearly with Production to ensure all customer details, measurements, and custom notes are accurate
Flag concerns early and help resolve issues collaboratively
Keep internal systems updated with appointment notes, follow-up reminders, and customer progress
Work with production to handle any post-production disputes with your customers and ensure their happiness and satisfaction
Become an expert on all designers, trend, customizations and availabilities of KYNAH
Stay current with Indian fashion trends, silhouettes, designers, and what drives conversion
Confidently recommend pieces based on event, body type, timeline, budget, and client style
Manage a high-touch pipeline of multiple brides and clients at once
Operate with a “hustle mindset” — proactively moving clients down the funnel, not waiting on responses
Deliver a seamless, luxury-level experience at every touchpoint
Qualification
Required
A natural leader in communication, client guidance, and upholding KYNAH's standards
Highly self-motivated and proactive — someone who takes ownership and drives results without needing constant oversight
Organized, empathetic, and deeply invested in helping brides through one of the most meaningful decisions of their lives
Experience in bridal, luxury fashion, or high-touch client service
Exceptional written and verbal communicator
Able to handle a high volume of clients with organization and grace
Passionate about South Asian fashion and supporting brides during key milestones
Calm, empathetic, and solution-oriented
Tech-savvy (Shopify, Gladly, WhatsApp Business, Zoom, etc.)
Thrives in a fast-paced environment and takes ownership of results
Benefits
Commission on personal sales + performance bonuses
Employee discounts and other KYNAH perks
Company
KYNAH
KYNAH, meaning "woman leader," is a collection of traditional Indian wear designed and curated for the next generation of young, modern South Asian-American women.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aisha Rawji
Founder & CEO
Company data provided by crunchbase