Glacier Bank · 3 weeks ago
Call Center Rep
Kalispell, MT
Full-time
Onsite
New Grad, Entry Level
$18.20/hr - $18.20/hrGlacier Bank is a company that celebrates its employees and cares about the community. The Customer Support Specialist will be responsible for servicing incoming customer calls, answering questions, and resolving account issues through extraordinary customer service.
BankingFinancial Services
No H1B
Responsibilities
Answer incoming telephone inquiries for Glacier Bank providing prompt and extraordinary service
Correctly and efficiently transfer calls to outside offices and staff members
Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders
Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
Provide statement printouts and check copy requests
Provide viable solutions to meet customer needs, while conforming to Bank regulation and policies and providing extraordinary service
Refers services and products to include Xpress phone, on-line banking, e-statements, ODP’s
Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD’s, on-line banking, VISA check cards; and lending products such as consumer/heloc/mortgage products. Promotes Tell-A-Friend
Proper usage of Jack Henry System as well as other supporting systems
Basic knowledge of compliance and regulatory issues – i.e. certain regs (E, CC)
Average number of calls processed daily meets productions standards within the department
Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs
Participates in required training, staff meetings, and lobby displays
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)
Complete required bank training courses within assigned time frame(s)
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date
Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy
Consistently maintains regular and reliable attendance
Additional duties as requested or assigned
Qualification
Required
High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience
Ability to work both independently and in a team environment
Ability to understand and follow complex written and oral instructions
Ability to communicate effectively verbally and in writing
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications
Working knowledge of standard office equipment
High school diploma or equivalent
Preferred
Customer service and sales experience preferred
A moderate level of banking knowledge desired
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
Company data provided by crunchbase