Utica National Insurance Group · 2 weeks ago
Claims Business Analyst III
Hartford, NY
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yr
6+ years expUtica National Insurance Group is a nationally recognized property & casualty insurance carrier with a commitment to making people feel secure and respected. The Claims Business Analyst III will act as a liaison between business/customers and IT/vendor teams, focusing on technology and process-based solutions to meet business needs.
Insurance
Responsibilities
Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements
Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems
Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows
Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots
Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc
Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion
Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization
Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended
Document and analyze business processes and system integrations to guide the business in improvement opportunities
Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary
Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing
Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies
Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates
Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures
Participate in the development and design of new products, and documenting system changes that are necessary as a result
Support ServiceNow/Help Desk related requirements items
Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track)
Performs other duties as assigned
Conforms with all corporate policies and procedures
Qualification
Required
Bachelor's Degree preferred or equivalent business or business analyst experience
Experience with Guidewire ClaimCenter required
6+ years experience in Business Analyst role preferred
Preferred
Familiarity with automated Commercial Lines and/or Personal Lines systems desired
Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred
Benefits
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Company
Utica National Insurance Group
Utica National Insurance Group is a Top 100, nationally recognized insurer providing personal and commercial insurance products and services, with the second-largest errors and omissions business in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kristen Martin
President and Chief Operating Officer
John Eckmair
Senior Vice President, Chief Underwriting Officer
Company data provided by crunchbase