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ProService Hawaii · 3 weeks ago

Manager, People Operations

Honolulu, HI

Full-time

Hybrid

Mid, Senior Level

$117K/yr - $140K/yr

ProService Hawaii is the largest local HR partner in Hawaii, empowering businesses and employees with tailored HR solutions. The Manager of People Operations will lead the operational backbone of the People team, ensuring compliance and effective execution of payroll, benefits, and total rewards while driving continuous improvement initiatives.

Business IntelligenceHuman Resources

Growth Opportunities

Responsibilities

Lead, coach, and develop the People Operations team, setting clear goals, driving performance, and ensuring strong engagement, capability, and coverage across all core People Ops functions

Own end-to-end execution of payroll, benefits administration, Open Enrollment, annual ROP cycles, compensation programs, and compliance activities—delivering 100% on-time, accurate results

Serve as the escalation point for employee compliance issues and complaints, ensuring prompt, well-documented, and legally sound resolution

Partner cross-functionally with Legal, Finance, IT, Talent Development, and business leaders to mitigate risk, improve systems, and streamline People Ops processes

Analyze operational metrics and people data to identify trends, risks, and opportunities; provide clear reporting and recommendations to leadership

Drive continuous improvement initiatives that increase efficiency, automation, scalability, and employee experience across People Operations

Qualification

HR complianceMulti-state payrollCompensation strategyPeople analyticsBenefits administrationOperational excellenceFinancial acumenData-driven decision makingStakeholder alignmentLeadership

Required

Proven success leading HR or People Operations teams and delivering sustained operational excellence through others

Deep expertise in HR compliance, multi-state payroll, compensation strategy and benchmarking, and total rewards governance

Demonstrated ownership of enterprise people programs such as annual performance/ROP cycles and Open Enrollment, including planning, communication, and stakeholder alignment

Strong operational and financial acumen, with experience administering or partnering on People budgets, forecasting, and variance analysis

High comfort with HRIS, payroll, and benefits systems, paired with strong people analytics and data-driven decision making

Excellent judgment handling sensitive employee issues, complaints escalations, and high-risk operational decisions