Hartford HealthCare · 3 weeks ago
Patient Service Representative - Outpatient (Per Diem)
Farmington, CT
Full-time
Onsite
New Grad, Entry LevelHartford HealthCare is Connecticut’s most comprehensive healthcare network, seeking a dependable and detail-oriented Per Diem Patient Services Representative (PSR) to assist with key administrative and insurance-related workflows. The role supports smooth patient access, timely processing of authorizations, and essential back-office functions across multiple service areas.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Submit initial authorizations, reauthorizations, and request end-date extension accurately and within required timelines
Conduct follow-up calls to insurance companies to confirm status, request updates, and resolve outstanding issues
Complete data entry from OnBase, ensuring all information is accurately captured in the appropriate systems and referrals
Perform workqueue follow-up, clearing, updating, and documenting actions according to department guidelines
Process and send faxes, maintain fax records, and ensure appropriate documentation is uploaded or indexed
Provide excellent customer service by responding to inquiries from internal and external stakeholders
Support general Central Support functions, including scheduling assistance, documentation updates, and workflow troubleshooting
Maintain compliance with departmental procedures, payer requirements, and HIPAA standards
Accurately enter, update, and manage patient information in the electronic health record (EHR)
Troubleshoot scheduling or registration issues and escalate as needed
Follow department workflows to ensure compliance with regulatory, privacy (HIPAA), and organizational standards
Assist with special projects or high-volume periods within Central Support
Demonstrate flexibility by providing coverage for planned and unplanned staffing needs
Qualification
Required
High school diploma or equivalent required
Strong communication skills, attention to detail, and ability to manage multiple priorities
Reliable, flexible, and able to respond to per diem scheduling needs on short notice
Commitment to confidentiality, accuracy, and patient-centered service
Preferred
Additional administrative or healthcare coursework preferred
Experience with insurance processes, authorizations, or referral management strongly preferred
Familiarity with OnBase, EHR systems, and healthcare workqueues is a plus
Benefits
Flexible per diem scheduling
Opportunities to support vital Central Support operations
Training and ongoing support
Collaborative and mission-driven team environment
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
Founded in 1854
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase