City National Bank ยท 2 weeks ago
Fraud Team Support Analyst
Newark, DE
Full-time
Onsite
Mid Level
$54K/yr - $86K/yr
3+ years expCity National Bank is seeking a Fraud Team Support Analyst to provide analytical and project support for Fraud operations. The role involves conducting data analysis for fraud trends, developing fraud reporting, and assisting in various fraud-related projects while ensuring compliance with banking regulations.
BankingFinanceFinancial Services
Responsibilities
Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team
Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards
Perform point of compromise searches to provide proactive loss prevention
Create and maintain rule strategies with the various systems that will identify credit and debit card fraud
Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security
Participate with external agencies and networks related to card fraud and Regulation E
Communicates with external card services agencies, clients, CNB operations and vendors
Provide ongoing analytics and rule recommendations for debit and credit card products
Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours
Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status
Participate in project design meetings
Participate in the testing and execution of project(s)
Provide and/or coordinate staff training on new initiatives/projects
May perform various department audits to ensure adherence to department procedures
Perform additional duties as assigned
Qualification
Required
Minimum 3 years of card fraud experience in a banking operations environment
Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
Minimum 3 years of experience in a project management environment required
Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring
Strong analytical, data and communication skills
Ability to work independently
Preferred
Experience developing executive level presentations and dashboards highly desirable
Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data
Strong organizational skills, with the ability to learn new concepts quickly and think creatively
Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously
Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
Ability to perform functional duties and related tasks with minimal supervision
Must have a strong and positive work ethic and follow CNB core values
Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
Knowledge of PC functions in a Windows based environment
Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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