NVIDIA · 22 hours ago
HPC Technical Account Manager
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$168K/yr - $259K/yr
8+ years expNVIDIA is a leading technology company known for its innovative products in the HPC data center technology sector. They are seeking an HPC Technical Account Manager to assist enterprise customers with technical inquiries, resolving issues, and ensuring customer satisfaction while working closely with engineering, marketing, and support teams.
AI InfrastructureArtificial Intelligence (AI)Consumer ElectronicsFoundational AIGPUHardwareSoftwareVirtual Reality
Hiring Manager
Em Begum
Responsibilities
Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies
Own and resolve customer issues during installation, operation, maintenance or product application
Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph
Bring independent analysis, communication, and problem-solving skills to improve customers' experiences
Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements
Qualification
Required
8+ years in providing in-depth customer support and debugging for hardware and software products
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Bachelors degree or equivalent experience
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances
Superb communication and presentation/oral skills
Strong organizational skills and able to prioritize / multi-task easily with limited supervision
Preferred
Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
Experience as a developer and/or support escalation team member for large enterprise customers or service providers
Scripting in Python, bash, Ansible, yaml, etc …
Background with developing or debugging AI and data analytics software
Benefits
Equity
Comprehensive benefits package
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
2026-01-14
Business Standard India
2026-01-14
Company data provided by crunchbase