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Skyjack Inc. · 9 hours ago

Customer Service Representative

West Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

Skyjack Inc. is a company that supplies construction rental companies globally with quality engineered equipment. The Customer Service Representative will be responsible for handling inbound and outbound customer calls, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Machinery Manufacturing

Responsibilities

Take all incoming calls from customers, new parts orders and update orders into the business operating system

Verify all the order information to ensure necessary information is accurate to include billing and ship to address, shipping method, freight account, part number, and order quantities

Provide order confirmations, return goods authorization, and invoice copies upon request

Assist customers in locating correct manuals and part numbers for specific machines

Engage in problem solving and conflict resolution with customers

Expedite customer service requests for critical down machines

Monitor quotes and open orders to ensure completion

Communicate and update customer with order information

Upgrade product knowledge through communication with suppliers and manufacturers

Perform other tasks/duties as assigned

Qualification

Customer service experienceEquipment finance/accountingCall-center experienceMechanical experienceMicrosoft OfficeBilingual (French/Spanish)Communication skillsProblem-solving skills

Required

Minimum of three years' experience in equipment finance or accounting

Excellent communication and interpersonal skills

Develop and maintain good customer relationships

Good problem-solving skills

Ability to use various computer applications such as Microsoft Outlook, Word, Excel

Attention to detail is required to ensure accuracy on each order

Ability to calculate discounts, taxes and currency exchange

Learn by on-the-job observation and interaction with co-workers

Familiar with a variety of the field's concepts, practice, and procedures, and terminology of parts

Relies on extensive experience and judgment to plan and accomplish goals

Performs a variety of tasks

Preferred

A Bachelor's degree with an emphasis on Finance/Accounting and/or work experience in equipment finance/accounting or banking with sales and use tax experience

Minimum 1 year of experience in customer service

Call-center experience

Mechanical experience

Bi-lingual in French or Spanish

Benefits

Competitive wages

Excellent benefits

Quarterly bonuses

401K match

Paid life/short-term/long-term disability

Opportunities for career advancement

Affordable benefits

Quarterly Bonuses and 401k match

Paid Life/Short-term/Long-term benefits

Company

Skyjack Inc.

Skyjack proudly provides quality engineered, simple and reliable access and material handling equipment globally, so that companies can maximize utilization and their return on investment.

Founded in 1985

Guelph, Ontario, CAN

5001-10000 employees