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Fingerpaint Group · 1 day ago

Account Supervisor

United States

Full-time

Remote

Senior Level

5+ years exp

Fingerpaint Group is a vibrant blend of individuals, a full spectrum of life science solutions, and a culture that thrives on originality. The Account Supervisor is responsible for day-to-day management of client accounts, ensuring seamless project execution while mentoring junior staff and maintaining strong client relationships.

AdvertisingBrand MarketingWeb Design

Growth Opportunities

Responsibilities

Maintain strong and solid client relationships, serving as a key day-to-day contact and elevating any issues to senior management as needed

Competently engage with clients to explain scopes of work, estimates, and change orders when necessary

Demonstrate and apply extensive knowledge of client strategy, organizations, products, disease states, and medical communications while proactively thinking about client strategy and lifecycle management

Proactively identify opportunities for strategic growth within accounts by understanding client business objectives and strategic imperatives, while also identifying new project ideas and white space opportunities

Contribute to strategic direction by developing a deep understanding of the client's business, therapeutic area, digital ecosystem, and promotional formats—across both educational and commercial initiatives

Independently lead and facilitate client meetings, anticipate client questions or objections, proactively manage and solve issues or conflicts of greater complexity

Manage complex projects independently and proactively solve for timeline, estimate, or quality issues

Assist with facilitating workshops and brainstorming meetings with senior account team members

Independently own the development of projects from kickoff to completion, ensuring a smooth workflow

Manage project budgets and provide accurate financial tracking; raise awareness of projects at risk for going over budget to team and client

Independently develop scope of work (SOWs), manage project estimate maintenance needs (ie, out of scopes, etc.), along with timely reconciliations

Build and maintain project timelines with the coordination and input of internal team members

Effectively communicate strategy and tactical plans to all internal teams, ensuring a cohesive and collaborative environment

Oversee staff resourcing to ensure adequate coverage across all active project work, collaborating with Operations to find necessary coverage when internal resources are limited

Develop strategic and actionable project briefs and project palettes

Enforce agency processes within the team to ensure consistency and efficiency

Ensure status reports are maintained for all projects

Supervise, train, and develop direct reports

Foster a collaborative environment on accounts by working closely with all internal departments

Able to identify new ways of working and leverage relationships and strong communication skills to enact change and optimize processes

Support the account team in brand plan development, ensuring appropriate team members are engaged accordingly

Utilize excellent communication skills to work effectively with multiple team members across the agency

Qualification

Project management softwarePharmaceutical experienceStrategic thinkingMicrosoft OfficeCommunication skillsOrganizational skillsAttention to detailPresentation skillsRelationship-building