Planet Fitness · 3 weeks ago
Front Desk Customer Service
Stillwater, MN 55082
Full-time
Onsite
New Grad, Entry LevelPlanet Fitness - PF Baseline Fitness is seeking a Front Desk Customer Service representative in Stillwater, MN. The role involves greeting members, managing inquiries, and promoting a positive gym culture while ensuring a welcoming environment for all gym-goers.
FitnessHealth CareTrainingWellness
Responsibilities
Greet and assist members and guests with a friendly and welcoming demeanor
Handle membership inquiries, sign-ups, and cancellations efficiently
Maintain cleanliness and organization of the front desk area
Manage phone calls and respond to emails in a timely manner
Provide information about gym services, classes, and promotions
Assist with administrative tasks and maintain accurate records
Promote a positive gym culture and encourage member engagement
Ensure compliance with all safety and health guidelines
Qualification
Required
High school diploma or equivalent; prior customer service experience preferred
Excellent communication and interpersonal skills
Strong organizational abilities and attention to detail
Proficient with computers and basic office software
Ability to work flexible hours, including evenings and weekends
Passion for fitness and promoting a healthy lifestyle
Ability to handle member concerns with professionalism and care
Team player with a positive attitude and strong work ethic
Preferred
Prior customer service experience preferred
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
2026-01-12
The Philadelphia Inquirer
2026-01-08
2026-01-07
Company data provided by crunchbase