Twenty-Nine Palms Band of Mission Indians · 4 days ago
Advertising Manager
Coachella, CA
Full-time
Onsite
Senior Level
5+ years expThe Twenty-Nine Palms Band of Mission Indians is seeking an Advertising Manager to serve as the primary liaison between clients and internal teams. This role is responsible for managing client relationships, overseeing project intake and workflow, and ensuring campaigns are delivered on time and meet client expectations.
CommunitiesGovernmentSocial
Responsibilities
Provide outstanding customer service to guests and all other employees by exceeding our mission statement
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations
Build strong client relationships through active listening, clear communication and management of expectations
Lead client meetings through agenda with current and future projects outlined and oversee the timely delivery of meeting recaps to clients and team members
Learn the project management system to provide guidance to internal teams in best practices, SOPs, reporting and time management
Proactively manage the intake process to ensure project requests and creative briefs are complete with the relevant information necessary for timely development and delivery of the project
Ensure project management team is adhering to SOPs and maintaining account dashboards with the timeliest information within the project management system
Identify non-actionable projects prior to scheduling and collaborate with clients for required information, reset schedules accordingly and communicate to clients
Identify opportunities within the company project management system to increase efficiency in timelines, scheduling and templatizing when possible
Actively review project status and monitor within the project management system to identify roadblocks, scheduling conflicts and workload balance between external resources and internal team
Set, communicate and monitor daily and weekly priorities with internal and external teams to ensure project deadlines are met. Communicate to internal stakeholders if a change is required
Develop and manage RFQs and creative brief templates for outside services
Actively review production timelines between internal team and outside agency for successful on-time delivery of all advertising channels: television, radio, digital (social, internal and external channels), print and outdoor
Review department strategies and creative briefs for campaigns to ensure alignment with project timelines, messaging and client expectations. Communicate timely with internal partners for possible realignment according to client objectives
Actively manage campaigns ensuring messaging is correct across channels and consistently communicate deliverables and timelines across all stakeholders
Review all creative to ensure brand standards, messaging and campaign goals are aligned
Lead weekly agency status meetings to ensure timely communication of project details and changes in timelines
Explore opportunities for cross-marketing with outside partners based on client objectives
Work closely with clients to maintain the adherence of brand guidelines
Develop core metrics to establish health of project accounts and work capacity
Monitor workflow health weekly and report departmental metrics using system reporting tools
Establish and develop positive relationships with outside agencies and vendors to ensure the timelines and budget expectations are met
Ensure the project management team is following established company processes for vendor registration, contract approvals, voucher submissions and financial processing of estimates and invoices
Coach project management team to develop strong creative briefs and messaging by channel
Monitor advertising trends of competitor properties in the area
Maintain excellent communications with all company stakeholders
Implement approved departmental policies and procedures
Prepare necessary data for the budget and monthly reporting in area of responsibility
Develop, maintain and nurture a positive work environment
Responsible for maintaining a disciplined environment and implementing practices that promote safety, quality and productivity
Help coordinate and supervise training, assignments and development of subordinates
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment
Able to make difficult decisions in a fair and honest manner
Strong verbal and written communication skills
Perform any other duties that may be assigned from time to time
Qualification
Required
Must pass periodic random drug screens
Must be able to pass background suitability investigation
Must obtain a Tribal Gaming License
Must obtain all other applicable certifications and licenses
Must provide proof of eligibility to work in the United States within 72 hours of employment
Preferred
College degree or 10 years equivalent experience preferred
Five (5) years (or equivalent) Supervisory/Management experience
Must have five (5) years of advertising experience in a top management position
Company
Twenty-Nine Palms Band of Mission Indians
Twenty-Nine Palms Band of Mission Indians is a government organization that provides tribal economic development services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase