Senior Customer Success Insights Analyst jobs in United States
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Oracle · 3 weeks ago

Senior Customer Success Insights Analyst

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date6+ years exp

Oracle is seeking a Senior Customer Success Insights Analyst who will be responsible for transforming customer data into actionable insights. This role involves analyzing customer behaviors, defining KPIs, and presenting recommendations to enhance customer engagement and satisfaction.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
badNo H1Bnote

Responsibilities

Transforming customer data into clear, actionable insights
Analyze customer behaviors and business trends
Define and standardize KPIs
Measure the effectiveness of our Customer Success initiatives
Present compelling recommendations to leaders across the company
Empower decision-makers
Influence business outcomes
Directly contribute to improving the overall customer experience

Qualification

Customer data analysisKPI definitionStandardizationBusiness trend analysisCustomer engagement strategiesPresentation skillsCollaboration skillsProblem-solving skillsCommunication skills

Required

6 to 10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in analyzing customer behaviors and business trends
Ability to define and standardize KPIs
Experience in measuring the effectiveness of Customer Success initiatives
Ability to present compelling recommendations to leaders
Strong analytical skills to transform customer data into actionable insights
Experience in influencing business outcomes and improving customer experience

Company

Oracle

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Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
dateFounded in 1977
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.oracle.com/

Funding

Current Stage
Public Company
Total Funding
$25.75B
Key Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO

Leadership Team

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Esteban Rubens
Healthcare Field CTO
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Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
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