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Unum · 11 hours ago

Benefit Specialist Trainee

Portland, ME

Full-time

Onsite

New Grad

$40K/yr - $76K/yr

Unum is a leading provider of employee benefits, committed to helping employees thrive. As a Benefit Specialist Trainee, you will learn essential skills to manage claims effectively while providing excellent customer service under the guidance of a mentor.

FinanceFinancial ServicesInsurance

Responsibilities

Develop skills to manage a caseload of complex claims; ensuring appropriate sign offs are obtained. Caseload size may vary by product(s)

Gain an understanding and working knowledge of Unum products, policies/procedures and contracts

Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory requirements for claim products administered

Apply contract/policy knowledge and analyze technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and appropriate payee

Enhance problem solving skills by demonstrating analytical/ logical thinking

Take accountability of the service you provide to internal and external customers with a commitment to creating exceptional customer experiences

Recognizing multiple service connections through team-based approach and resource partnerships, optimizing results by choosing the best strategies resulting in fair and objective claim decisions

Verify on-going liability and develop strategies for return-to-work opportunities as appropriate. Develop and strengthen claim validation and return to work techniques, where applicable

Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations and recommendations

Effectively utilize a broad spectrum of supported resources (to include financial, medical, vocational and BRI support), materials and tools regarding contractual, disability and RTW strategies, as required

Acquire an operating knowledge of the applicable claims system(s)

Coordinate and share information with other products as appropriate

Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries

Maintain expected service and quality standards on all assigned claims

Protect the Company against extra-contractual liabilities by following established guidelines and regulations

Understanding and demonstration of We are Unum values and Leadership expectations

Take ownership and accountability for career and skill development by demonstrating commitment to personal growth and professional development

Assist in creating an environment that is nimble, creative, and decisive through a culture of curiosity

Be open to and accepting of change and identify continuous improvement efforts

Take accountability to be an effective and positive change management champion

May perform other duties as assigned

Qualification

Claims managementAnalytical skillsCustomer serviceProblem-solvingCommunication skillsDetail-orientedMathematical aptitudePC skillsTeam collaborationDecision making

Required

Able to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner. Including appropriate identification of resources needed to assist with decision making process for file direction

Detail oriented; able to analyze and research a variety of complex contractual information

Maintain a high level of confidence to make fair and appropriate decisions even in the face of disagreement, while also being open and flexible to changing opinion based on new information

Demonstrated ability to operate with a sense of urgency and make balanced claim decisions and recommend direction with the highest degree of integrity and fairness

Able to influence others to reach appropriate and constructive conclusions

PC skills are essential; ability to operate effectively in an imaged environment

Demonstrated ability to multitask and balance goals and priorities effectively in a highly complex and ever-changing environment

Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment

Strong mathematical aptitude is essential

Excellent customer service skills

Strong communication; verbal, written, and listening, as well as strong interpersonal skills

Possess strong analytical and problem-solving skills

Preferred

College Degree preferred or equivalent work experience

Excellent customer service, decision making experience, problem-solving experience and/or college experience

Benefits

Health

Vision

Dental

Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Company

Unum

Glassdoor3.7

Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers.

Founded in 1848