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Kirkland & Ellis · 12 hours ago

Technology Support Supervisor

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

Kirkland & Ellis is a leading law firm known for its commitment to legal excellence and teamwork. The Technology Support Supervisor will lead and develop a team of Technology Support Analysts, providing hands-on technical support and ensuring high-quality service across the firm’s offices.

Financial ServicesLaw EnforcementLegal

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Supervise, coach, and develop Technology Support Analysts, including performance reviews, improvement plans, scheduling, and career development under manager guidance

Act as the senior on-the-ground lead for technical escalations, using expert troubleshooting skills to drive timely, effective resolutions

Help ensure proper staffing and coverage across a round-the-clock support operation, including participation in after-hours and maintenance rotations

Oversee and provide hands-on support for desktops, laptops, mobile devices, operating systems, applications, and peripherals

Manage conference technology scheduling, setup, monitoring, and troubleshooting, including video conferencing platforms and room systems

Serve as a primary point of contact for questions, compliments, and complaints, delivering prompt, professional, and courteous service

Enforce consistent use of the ticketing system, ensure accurate documentation, and support problem management and follow-up processes

Train analysts on procedures, customer service standards, and technical skills while documenting solutions and best practices

Provide management reports, support IT initiatives, and partner with local office and technology teams to improve day-to-day operations

Qualification

Technical Support ExperiencePC Troubleshooting SkillsMicrosoft WindowsMicrosoft Office 365Remote ComputingTicketing SystemsVideo ConferencingNetworking KnowledgeTeam LeadershipCertificationsCommunication SkillsProblem-Solving Mindset

Required

bachelor's degree in computer science or a related technical field, or equivalent education and experience

5–7 years of technology support experience in a professional services environment, with at least 2 years in a supervisory or team-lead role

Strong interpersonal, written, and verbal communication skills with the ability to lead, motivate, and resolve conflicts collaboratively

Advanced PC troubleshooting skills

strong knowledge of Microsoft Windows and Microsoft Office 365

experience supporting mobile devices, including Apple iOS

Experience with remote computing and Citrix, ticketing systems such as ServiceNow, and remote support tools

Familiarity with video conferencing technologies such as Zoom, Microsoft Teams, Webex, Skype for Business, and Cisco Systems

Working knowledge of wireless networking and Voice over Internet Protocol (VoIP) systems

Strong analytical skills, sound judgment, and the ability to remain composed and effective in high-pressure situations

Preferred

law firm experience preferred

A+ and/or Microsoft certifications

audio-visual experience is a plus

Company

Kirkland & Ellis

Glassdoor4.3

Kirkland & Ellis is a law firm that offers a wide range of legal assistance in labor, government, and intellectual property litigation.

Founded in 1909

Chicago, Illinois, USA

5001-10000 employees

https://www.kirkland.com/

H1B Sponsorship

Kirkland & Ellis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (44)

2024 (55)

2023 (27)

2022 (54)

2021 (45)

2020 (26)