Truist ยท 7 hours ago
Strategic Program Leader I
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTruist is a financial institution seeking a Strategic Program Leader I to lead operational teams in Retail Banking Operations. The role focuses on enhancing client experience, managing risks, and implementing process improvements through effective team leadership and collaboration with various business lines.
BankingFinanceFinancial Services
Responsibilities
Lead teams that are responsible for providing support to the day to day operational processes of the Retail Community Bank operations, including such functions as business analysis, process improvement, robotic process automation, change management, client incident management, quality, reporting and risk management
Promote consistent and successful execution of practices and procedures to mitigate risk in close partnership with Retail Community Bank Leadership
Lead teams to monitor operational quality, identify trends and provide reporting recommending improvements that are in line with business objectives
Partner closely with various lines of business and back-office teammates to evaluate the process and procedural impacts of new products, develop implementation plans, raise and track issues and remove barriers. Plays a significant role in the development of the longer-term operational strategy for the Retail Community Branch network to ensure seamless business execution and positive morale while upholding Truist values
Establish and maintain credible, professional relationships with clients, internal business lines, and external vendors
Assesses a variety of situations and provide clarity to team and stakeholders. Solicits and responds to feedback while gaining commitment and support
Lead teams to analyze business processes for effectiveness, quality and simplification. Use this analysis to develop and implement innovative process solutions to improve efficiency through operational procedure enhancements, robotic processing automation and other means
Works closely with the Retail Community Bank management team to ensure all operational, administrative and compliance functions are being properly executed in accordance with regulatory best practices
Qualification
Required
Bachelor's degree in Business, or equivalent education or related training
10+ years of experience in a regional or national bank branch network (or administration of multi-branch network)
Performance in a wide array of functional roles with both direct and indirect management responsibilities
10+ years of proven supervisory/management experience with focus on leading diverse teams and capabilities
In-depth understanding and practical application of branch operation and processes
Preferred
Master's degree in Business or related field
Completion of an advanced banking school program
Applicable certifications
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (235)
2024 (248)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2025-12-18
2025-12-16
Company data provided by crunchbase