GreatAmerica · 2 weeks ago
Technology Change Management Specialist
Cedar Rapids, IA
Full-time
Hybrid
Mid Level
3+ years expGreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. The Technology Change Management Specialist is responsible for overseeing and coordinating all changes to the organization’s IT systems and services, ensuring that changes are implemented smoothly with minimal disruption to business operations.
Financial ServicesInformation TechnologyInsurance
No H1B
Responsibilities
Oversee the end-to-end change management process, ensuring ITIL-aligned governance, risk assessment, and compliance
Serve as the primary authority for evaluating and approving changes based on business priorities and technical impact
Maintain audit-ready documentation and enforce standards to minimize risk and disruption while supporting organizational objectives
Lead the Change Advisory Board (CAB), driving timely and informed decisions on proposed changes
Facilitate structured discussions among cross-functional stakeholders, ensuring transparency, accountability, and alignment with business priorities
Document outcomes and communicate decisions to maintain clarity and governance across all impacted teams
Perform thorough technical and business impact assessments for all changes, identifying dependencies and potential disruptions
Develop mitigation strategies and rollback plans to safeguard service continuity and minimize risk
Collaborate with technical teams to validate readiness and ensure successful implementation
Provide clear, proactive communication to stakeholders regarding change schedules, risks, and outcomes
Monitor KPIs (e.g., change success rate, incident correlation) and implement process enhancements
Collaborate with Incident Manager during major incidents to assess emergency changes
Maintain accurate records of all changes in the ITSM platform
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field or equivalent work experience
Minimum of 3 years in IT Service Management or related roles
Minimum of 1 year of Change Management or related roles
Hands-on experience managing major incidents and coordinating technical teams
Experience managing Change Process in financial services, or other regulated environment
Exposure to enterprise environments with complex infrastructure
Expertise in enterprise change management
Leadership experience in cross-functional meetings or continuous improvement initiatives
Strong written and oral communication with ability to use the language of the business
Exceptional communication and coordination abilities
Attention to detail and process discipline
Continuous improvement mindset and adaptability to change
Strong working knowledge of ITIL change management principles and processes
Familiarity with the software development lifecycle (SDLC) and Agile project methodologies
Experience with change management tools and platforms (e.g., ServiceNow)
Solid understanding of CI/CD pipelines and deployment practices
Excellent written and verbal communication skills
Strong stakeholder management and leadership skills
Analytical and problem-solving abilities
Excellent knowledge of MS Office productivity suite
Understanding of core software applications and products (such as Salesforce), infrastructure and networking, database
Preferred
ITIL certification(s)
Project Management Professional (PMP) certification
Agile or DevOps certifications (e.g., Certified Scrum Master, DevOps Foundation)
Knowledge of ServiceNow and Jira
Benefits
Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off
Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!
Company
GreatAmerica
GreatAmerica is the largest, family-owned national commercial equipment finance company in the United States.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$655.26M2024-02-05Debt Financing· $655.26M
2004-01-01Private Equity
Leadership Team
Martin Golobic
Co-Chief Executive Officer
Matthew Mueller
Executive Vice President & Chief Operating Officer
Recent News
2025-11-14
Equipment Leasing and Finance Association
2025-09-24
Company data provided by crunchbase